App Support

If your phone has a signal and you've connected your Assure band with the app it you can call for help and your responders will be told your location.

We are excited to get your thoughts on the apps. Like all innovation we know there will be improvements to be made but if you'd like to try it and give us feedback, we'd love to hear it. To find out how to try the app for your phone please click on the tab below.

How the app works

With the Acticheck app installed and your smartband linked you can GoAnywhere and have all the confidence that the Assure gives you at home.

Rather than loading the band with all the technology that you already have in your phone the app enables you to share the geo-location and data capability of your phone to continue to deliver alerts, fall monitoring and wellness checks wherever you have phone coverage.

The phone uses tiny amounts of data from your data plan. Most people will not even notice the 2MB of data usage a month and we have also been careful to conserve your phone battery.

We do need you to give the Assure app the following permissions:

  • location so a responder knows where you are
  • Bluetooth so your smartband can talk to the app
  • Mobile data, so the system can communicate with the wider world
  • The mobile phone number of the device which will be shared with a responder in the event of an alert

We recommend that you leave the app running at all times. It uses only a small amount of the phone battery and will be available when you need it.

Your band will remain connected to the app until the Bluetooth connection to the app is unavailable when it will try and reconnect to your base.

When connected to the app your latest location will be shown on your MyActicheck web page. If you raise an alert the location will be provided to your responders as a link to Google maps in an SMS and email.

The phone uses Bluetooth, mobile data and location to function and failure of any of these functions to work will cause the app to not work. This app should not be used as a failsafe. 

To Install the Acticheck app

  • For the app to work the iPhone must be running iOS 10.2 or above (all up to date phones do) and be an iPhone 5 or above.

    1. In the AppStore search on Acticheck
    2. When you have found Acticheck click on ‘download’ cloud icon.
    3. Click on OPEN
    4. You will be asked to grant permission for Acticheck to ‘access your location even when you are not using the app’ Click on ALLOW.
    5. Enter your phone number in the box using the format starting +44 (or your country code if not a UK number) instead of 0.
    6. Click on SEND
    7. In a few seconds you will receive a Passcode by text message (SMS). Please enter this 4 digit code on the next screen and then press ENTER PASSCODE
    8. The next screen shows a picture of an Assure smartband next to an ‘Internet globe’ Icon. Click on SETTINGS below the band.
    9. Click on Pair Band.
    10. On the next screen click on SCAN. When the iPhone is scanning the button will change to say STOP.
    11. While the iPhone is scanning hold your band facing upwards (orange towards the floor) and press a single button for up to 10 seconds.
    12. When the iPhone sees the band it will show a picture of an Assure band on the screen along with its unique code, Click on the picture.
    13. When asked ‘Do you want to save this band?’ click on SAVE.
    14. Click on the Back arrow (top left) which says ‘HOME’ next to it.
    15. Now go back to the home screen where both the Assure band and Internet globe icons may have a tick below them. If not press a single button on the band and after a few seconds the band icon will turn to a tick followed shortly by the globe.

    Please drop us an email to support@acticheck.com to leave us comments about your experience of using the app.

  • There are many different Android phones and updates and they all work in a slightly different way and though we use a combination of the latest Android features we can't guarantee that the app will work resiliently on every phone. 

    For the app to work the phone would ideally be running Android 6.01 (Marshmallow) or above, although some (not all) instances of Android 5 (Lollipop) have been seen to work.

    1. Visit the Android Playstore from your phone.
    2. Search on Acticheck and then click on the option for 'Acticheck Assure Companion App' 
    3. On the App page click 'install' and then 'accept' the permission requests.
    4. When the app has downloaded and installed press on  'Open'
    5. Confirm your phone number.
    6. In a few seconds you will receive a SMS Text message which ties this number to your account.
    7. The next screen shows a picture of an Assure smartband next to an ‘Internet globe’ Icon. Click on Settings below the band.
    8. Click on Pair Band.
    9. On the next screen click on SCAN. Whilst the phone is scanning an orange box will rotate.
    10. While the Phone is scanning hold your band facing upwards (orange towards the floor) and press a single button for up to 10 seconds.
    11. When the Phone sees the band it will show a picture of an Assure band on the screen along with its unique code, Click on the picture.
    12. When asked ‘Do you want to save this band?’ click on SAVE.
    13. Click on the Back arrow (top left) which says ‘HOME’ next to it.
    14. Now go back to the home screen where both the Assure band and Internet globe icons may have a tick below them. If not press a single button on the band and after 8-10 seconds the band icon will turn to a tick followed shortly by the globe.

    Please drop us an email to support@acticheck.com, stating 'App Trial' in the subject line. If you can also let us know what phone you are using that would be great. This means we can let you know if we improve the app and can also come back to you to ask your experience of trialling it.

  • Phone |

    0345 25 75 080

  • email |

    info@acticheck.com

  • Postal |

    Acticheck Ltd
    18 Hill Street
    Saffron Walden
    CB10 1JD

© Copyright Acticheck Ltd, 2018 | UK company registration: 08852416