When there is information which does not signify immediate danger we will deliver an email warning. This is used for ‘Comfort zone’ and Basecommunication lost warnings.
As well as being annoying false alarms can stop people responding quickly. Acticheck give the wearer two opportunities to confirm they don’t need help before making alert calls.
Read more about the alerts, warings and pre-alert checks by clicking on the tabs below.
We listen for the typical ‘jerk’ pattern that is associated with a fall but because the Assure is designed for people who lead active lives and may naturally create such a pattern during the course of sports or activities we also listen for a period of low activity afterwards.
If we suspect a fall we will trigger the pre-alert checks (see final tab) before calling responders for assistance.
You can configure the Assure to the needs of the individual, however, detecting falls from wrist worn devices is difficult because there are so many action that could apply to the wrist during a fall, this means that if able to make an SOS call, by squeezing the buttons together, you should.
Because fall detection is such a complicated area we have a page dedicated to configuring Fall detection (click here).
At chosen times during the day, normally soon after you’d expect the wearer to be awake, before they go to bed and perhaps in the early afternoon , the band will buzz on their wrist and they can confirm they don’t need help by pressing a single button on their wristband. Repeated failure to acknowledge the buzz over a four minute period will escalate into the pre-alert checks and ultimately an alert.
If the band is out of range of the base or we detect it is not being worn, the Wellness check-in will not be delivered but anyone with administrator permission on the account will receive an email letting them know the reason for the non-delivery.
Comfort Zone warning
You choose the time window (which could be all day) and a comfortable lower temperature limit and you’ll get an email alert if the temperature drops too low while the wearer is at home.
Frost Protection Warning
Sends an email alert if there is a danger of frozen pipes, even if the home is unoccupied.
Many traditional systems suggest a monthly check to make sure the system is still working and the assumption is that it is working and that not hearing from a user is good news. However it could be there has been a power cut or a fault in the system and that the user is unable to get a message out.
Because the Assure uses internet technology and is in constant communication with our database we monitor for a loss of communication. If this happens people with ‘admin’ status will receive a warning email so they can cover all eventualities.
Only if neither of these opportunities are responded to will the alerts to responders be started.