Alerts are considered urgent enough to warrant disturbing people if needed
A simple squeeze of the band (pressing both buttons at the same time) will start the pre-alert sequence. This is the only alert that will work even if the band is not detected as being worn (for more information see Worn detection).
If your band detects highly energetic movement it then 'listens' for a period of stillness in the following minutes. If a few minutes of normal activity passes the system assumes that you are fine and reverts to monitoring for energetic movement again. If energetic movement is followed by a lack of movement, but the band is being worn, then an alert is raised.
An additional feature of this mode is that an alert can be raised without the need for a squeeze by hitting the hand with the Assure band against a hard surface a couple of times and then holding it still.
At a time, or times, to suit you each day you can ask your system to check you are well. Your Assure band will buzz on your wrist and you can confirm you are OK with a single button press. If you are unable to do this immediately, not to worry, you will have two more chances over the next five minutes before we raise the status to an alert. We will only raise an alert if we detect the Assure band is being worn but is not being responded to. We will also note on your portal the reason for any non-delivery of a wellness check - the wearer being marked as being on holiday, the Assure band is out of range or is not being worn.
Warnings are delivered by email as they are not urgent enough to warrant disturbing people unduly but action might be required
Comfort Zone warning
The Assure base reports its temperature whenever it communicates with our database. This is shown as a red line on the wearers chart in the portal.
In 'My Base' you can set daytime hours and choose the temperature that you would like to be maintained when the wearer is at home.
The reported temperature relates to where the base is positioned and so adjustments to the chosen temperature should be made if it reports colder or hotter than the general temperature.
Additionally you can choose to activate the 'Frost warning' which will email when the Assure base records temperatures below 5 degrees C.
Base not communicating
The Assure base regularly communicates with the central Assure system. If we miss communications from the base we will email chosen responders to let them know. This might be deliberate, for instance a base being moved between properties, or accidental due to unplugging the base, an internet outage or power cut.
When an alert has been raised we use the following few seconds to check with the wearer whether they want to cancel the alert. If the wearer does neither of the cancellation actions the full alert is initiated.
The Assure band will buzz inviting the wearer to press a single button which will confirm they do not need help. If it is configured to do so, the Assure base will also sound as another indicator that an alert sequence is in process. Failure to cancel the sequence with a single button press will lead to the automated check call.
Automated check call
The phone number associated with the Assure base, or the smartphone running the app, that has triggered the alert will be phoned and the wearer will be asked to key '1' on the telephone keypad if they do not need help. If '1' is not pressed the sequence will continue to full alert where responders are called in sequence until one agrees (again by pressing '1' on their keypad) to follow up.
See also: Triggers and the Alert sequence.
The base has sounds that indicate the state of an alert. There are three distinct stages.
1) The pre-alert sound. This is an intermittent single tone that indicates that the system is in pre-alert. While this sound is playing you can cancel the alert by pressing a single button on the band.
2) The alert sound. This is a two-tone siren indicating that the alert is now active. This can be set on your personal area of the website (My Acticheck) to be either continuous or played once. If continuous the siren will continue until one of your responders has indicated that they can help.
3) The confirmation sound. This is four rising tones and indicates that the alert or pre-alert sequence has ended.
The sound volume can be adjusted using the two buttons on the base. Pressing either button will also cancel any sound.
There is other information on the wearer's dashboard which can be seen by them and by anyone else who is designated.
Each of these may give valuable information for a carer (who is a designated 'administrator'). We are exploring automating inactivity warnings and prompts in the future.