Living with the Assure

We designed the Assure to fit around a modern, active lifestyle and to be simple to use, both for wearers and responders. We are aware that if it is difficult to use, people won’t use it.

On this page we try and give you a sense of how the Assure is to interact with, so you can decide whether it is likely to be easy to live with.

The pre-alert checks

Immediately after an SOS call, a potential fall or during a no-response check we make some pre-alert checks.

These checks ensure that the wearer knows that an alert is in the process of being raised and gives them the opportunity to easily let us know they are OK and cancel the alert.

On wrist buzz

If you are in a store, see if they have a demonstrator wristband. Simply press both buttons together to see how easy it is to raise an alert and then feel the haptic buzz which lets you know that the message has been received.

This video shows the buttons being squeezed and the consequent haptic buzz. When the wristband is being worn it is silent but with a distinct vibration so the wearer is aware.

The wearer can confirm they don’t want help and cancel the alert just by pressing a single button on the wristband.

To find your nearest store, click here.

Phone call recordings

The wearer’s pre-alert check

This call confirms that an alert is starting and gives the wearer the opportunity to confirm they are OK , simply by saying ‘cancel’, or by pressing ‘1’ on their telephone keypad.

The responder’s alert call

This call asks responders to confirm if they will assist and, if they can, reads them any instructions for access to the home and medical needs (as well as emailing and texting, if possible).

The Acticheck dashboard

All wearers and those they give permission to have access to a dashboard both to monitor the persons activity levels/patterns and to manage the system. Many users never look at their dashboard as all key messages are delivered by phone, backed up by email and text (SMS).

Below we show you the main screen and highlight various dashboard elements and explain their use.

The main activity chart

  1. Hovering over any point on the chart shows a the time that the information was gathered.
    Worn confirmation: Viewing the movement pattern confirms the person who is being looked out for is wearing their wristband. You no longer need to worry that they are only wearing their button to make you happy, but taking off when you leave!

  2. Sleep patterns: Here we can see the wearer slept soundly from about 10pm through until about 4am and then had broken sleep until about 7.30am (not an unusual sleep pattern).

  3. Going out: Has the wearer been indoors the whole time or are they getting out. Here we can see they were out for about an hour this morning.

  4. Household temperature: The red line is temperature (in deg C against the left-hand axis). If you put the base station somewhere representative of the general household temperature this can be very useful and you can even set the Assure ‘Cold at home’ alert to let you know if someone is at home when it is cold enough to be unhealthy.

  5. Last sighting: This lets you know when and where their wristband last reported in. Mostly this will be from their base station, but some wearers have two bases (for two homes) and some also connect via a smartphone app. This is reassuring if you ever wonder why someone isn’t answering their phone as you can confirm they are out.

  6. Incident log: See if anything has happened, and if it has who is dealing with it – and even send them a message.
    In this case a Wellness check, which we also call a ‘no-response’ check is due soon.

  7. Who and what is on the network: At a glance see that your wearer(s) have enough available responders and each of these is also a button which will take you through to the page where you can manage band settings, base settings and add new responders (or change the order they’ll get called in an emergency).

  8. Menu: Another way to navigate to the specific pages and also by clicking on the settings cog at the top you can alter the personal profile information for the wearer. This profile information includes their contact phone numbers and any first responder information that would help them to get the help they need quickly.

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