We designed the Assure to fit around a modern, active lifestyle and to be simple to use, both for wearers and responders. We are aware that if it is difficult to use, people won’t use it.
On this page we try and give you a sense of how the Assure is to interact with, so you can decide whether it is likely to be easy to live with.
Immediately after an SOS call, a potential fall or during a no-response check we make some pre-alert checks.
These checks ensure that the wearer knows that an alert is in the process of being raised and gives them the opportunity to easily let us know they are OK and cancel the alert.
If you are in a store, see if they have a demonstrator wristband. Simply press both buttons together to see how easy it is to raise an alert and then feel the haptic buzz which lets you know that the message has been received.
This video shows the buttons being squeezed and the consequent haptic buzz. When the wristband is being worn it is silent but with a distinct vibration so the wearer is aware.
The wearer can confirm they don’t want help and cancel the alert just by pressing a single button on the wristband.
This call confirms that an alert is starting and gives the wearer the opportunity to confirm they are OK , simply by saying ‘cancel’, or by pressing ‘1’ on their telephone keypad.
This call asks responders to confirm if they will assist and, if they can, reads them any instructions for access to the home and medical needs (as well as emailing and texting, if possible).
All wearers and those they give permission to have access to a dashboard both to monitor the persons activity levels/patterns and to manage the system. Many users never look at their dashboard as all key messages are delivered by phone, backed up by email and text (SMS).
Below we show you the main screen and highlight various dashboard elements and explain their use.