There are currently three triggers for telephone alerts.
SOS – wearer initiated
A simple squeeze of the band (pressing both buttons at the same time) will start the pre-alert sequence. This is the only alert that will work even if the band is not detected as being worn (for more information see Worn detection
Signs of a fall
If your band detects highly energetic movement it then ‘listens’ for a period of stillness in the following minutes. If a few minutes of normal activity passes the system assumes that you are fine and reverts to monitoring for energetic movement again. If energetic movement is followed by a lack of movement, and the band is being worn, then an alert is raised.
An additional feature of this mode is that an alert can be raised without the need for a squeeze by hitting the hand with the Assure
band against a hard surface a couple of times and then holding it still. You can read more about our fall detection here
I’m OK checks
At a time, or times, to suit you each day you can ask your system to check you are well. Your Assure
band will buzz on your wrist and you can confirm you are OK with a single button press or by shaking the band immediately after it has buzzed (if enabled at MY BAND). If you are unable to do this immediately, not to worry, you will have two more chances over the next five minute before we raise the status to an alert. We will only raise an alert if we detect the Assure
band is being worn but is not being responded to. We will also note on your portal the reason for any non-delivery of a I’m OK check – the wearer being marked as being on holiday, the Assure
band is out of range or is not being worn.
There are also two email based alerts
These are less immediate and so would not be worth waking people for.
Comfort Zone alert
Your set a temperature that you don’t want the home to fall below if it is in a time window and the wearer is home. If it does we’ll send administrators and email. We even have a frost setting option so if the house is vacant but very cold you’ll have a chance to keep your pipes unfrozen.
In the occasional event of a power cut or internet outage, or simply the base being turned off we will send an email so that responders know to check that you are OK.
There is other information on the wearer’s dashboard which can be seen by them and by others they choose.
- the temperature of the base, which if positioned in a suitable room may indicate the temperature of the property.
- whether the Assure band is being worn
- the wearer’s movement patterns
Each of these may give valuable information for a carer (who is a designated ‘administrator’) and we will be exploring how we can create automated alerts /notifications in the future.
See also: Pre-alert checks
and The Alert Sequence