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How it works

The Assure® life-saving wristband designed for practical protection and simplicity of use for wearers and responders.

For wearers

Put it on (and leave it on)

Being waterproof and with a one-year battery life there is no reason to take it off, ensuring you will have it when you need it.

If you want help – squeeze the buttons

Though the Assure has other alert triggers this is the one to use if you get short of breath or have a sudden pain which means it would be difficult to use a phone. 

If the wristband vibrates and you are OK – press a button…

… as a single button press means you don’t need help. Alternatively wait for the phone call and follow the instructions. Both methods stop the alert from escalating to a call for help.

Click below to listen to a pre-alert check call.

That’s it! We wanted to keep things simple.



For responders

As part of the setting up process you will receive an automated verification call, which you need to take and confirm you are happy to be a responder.

Hopefully that is all you will ever need to do, but if you do get an alert call just answer it and follow the simple instructions. If you can assist, you will then hear information which is stored to help you. We will also send the information to your mobile number and/or email. If you are not able to assist don’t tale the call or hang up and the next responder will be called.

You can hear an example of a call to a responder below.

If you are worried about there being a time when no-one could respond you might want to subscribe to our fallback call response centre. They will call the wearer and responders and if they are not confident matters are in hand will call an ambulance.

Still keeping things simple; no need for responders to remember anything other than how to answer a phone!


For ‘administrators’

Administrators, as well as being responders can set-up the system and make changes such as adding new responders or changing the timing of I’m OK checks.

All alerts and critical messages are delivered by phone or email (depending on the urgency) but many find the activity charts useful as you can see if the wearer is staying active, getting out and sleeping well. 

This is an example of the main dashboard showing some useful features – just click on the blue dots for a description.

Menu

Another way to navigate to the specific pages.

By clicking on the settings cog at the top you can alter the personal profile information for the wearer includeing their contact phone numbers and any first responder information that would help them to get the help they need quickly.

Last sighting

This lets you know when and where their wristband last reported in. Mostly this will be from their base station, but some wearers have two bases (for two homes) and some also connect via a smartphone app.

This is reassuring if you ever wonder why someone isn’t answering their phone as you can confirm they are out.

Household temperature

The dark red line is temperature (in deg C against the left-hand axis). If you put the base station somewhere representative of the general household temperature this can be very useful and you can even set the Assure ‘Cold at home’ alert to let you know if someone is at home when it is cold enough to be unhealthy.

Reading the chart

The blue line shows the movement patterns and you can hover over any point to get a time stamp so you can see roughly when someone has been sleeping and when they have gone out and come in.

This also gives you confidence that the wristband is being worn.

Brief overview

The colour block show at a glance how many responders are marked as being available (they can each choose available hours and mark holidays) and if there have been any recent alerts.

Incident log

If an alert has been raised, it will be shown here – along with who is dealing with it – and you can even send them a message if it is someone unknown to you.

  • Menu

    Another way to navigate to the specific pages.

    By clicking on the settings cog at the top you can alter the personal profile information for the wearer includeing their contact phone numbers and any first responder information that would help them to get the help they need quickly.

  • Last sighting

    This lets you know when and where their wristband last reported in. Mostly this will be from their base station, but some wearers have two bases (for two homes) and some also connect via a smartphone app.

    This is reassuring if you ever wonder why someone isn’t answering their phone as you can confirm they are out.

  • Household temperature

    The dark red line is temperature (in deg C against the left-hand axis). If you put the base station somewhere representative of the general household temperature this can be very useful and you can even set the Assure ‘Cold at home’ alert to let you know if someone is at home when it is cold enough to be unhealthy.

  • Reading the chart

    The blue line shows the movement patterns and you can hover over any point to get a time stamp so you can see roughly when someone has been sleeping and when they have gone out and come in.

    This also gives you confidence that the wristband is being worn.

  • Brief overview

    The colour block show at a glance how many responders are marked as being available (they can each choose available hours and mark holidays) and if there have been any recent alerts.

  • Incident log

    If an alert has been raised, it will be shown here – along with who is dealing with it – and you can even send them a message if it is someone unknown to you.

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