This page lets you know what changes have been made recently and also known issues that we are working on.
If you are aware of any issues not listed here please let the support team know by emailing email@example.com
CELLULAR CONNECTION ISSUE:
Some of our cellular base stations have lost connection to the network. This has been identified as a an issue with our SIM/network provider who said at 08:15:
“We have identified the reason for the current network incident and are already working on a solution. First parts of the network are already available again. The complete restoration of the service is still being worked on.”
At 09:33 this was updated:
“The elimination of the network incident is currently more complicated than expected. At the moment a large number of connections can still not be re-established. We are of course aware of the inconvenience you are facing. Please be assured that we are working at full speed to solve the issue.”
At 15:45 this was RESOLVED
Microsoft Azure servers appear to be running erratically and may cause service interruption.
It appears that the service is now running normally.
We will continue to monitor the performance and work with our service providers to find the cause of the problem
From 12:30 today, 27th May, we have been experiencing some performance issues with our servers. This may have resulted some slow response times.
Our engineers are currently investigating the cause of this problem.
Lots of small improvements have been implemented which should result in the more effective operation of the system.
RESOLVED: Android app issue
The issues was identified, code written & tested and the app been updated on the Playstore.
UNDER INVESTIGATION: Android app issue
An issue has been identified where the Acticheck app stops functioning in background mode.
Cellular base initiation issues
Withdrawal of service of one of the major UK network providers to our airtime provider has caused issues with the initiation of cellular systems.
Acticheck engineering department have paused the sale of new cellular systems we can confirm they will initiate consistently.
We apologise for any inconvenience.
RESOLVED: System outage/intermittence
The system is now functioning normally.
Acticheck are investigating the cause to improve service delivery in future.
Service issues have been identified leading to intermittent connectivity. Service users may have received an automated email suggesting they check their system.
RESOLVED: System outage
Tests indicate that the system is now fully functional.
Acticheck are reviewing what steps can be taken to mitigate against any future occurances.
Microsoft, a key service provider, have service issues at their Western Europe data centre which resulted in the Acticheck service being unavailable.
RESOLVED: Intermittent Service
ONGOING: Intermittent Service
We are experiencing some intermittent service issues with our Web Server. This can result in the an Acticheck base timeout as indicated by the INTERNET light flashing. The system can still raise alerts although the band may not buzz to confirm.
We are working with our partners to fix this problem.
RESOLVED: Non-delivery of some Wellness check-ins
REPORTED: Non-delivery of some Wellness check-ins
This issue is being investigated.
NOTIFICATION: Service upgrade – server maintenance.
To initiate improvements to the service delivery there will be a short period of server maintenance shortly after 09:00.
This should not impact on service provision.
RESOLVED: Issue with rebooting bases.
REPORTED: Issue with rebooting bases.
Following an regular update of our system we are experiencing problems when the Acticheck base reboots. This is indicated by the base flashing the ATTENTION light with the INTERNET light on.
We are working to remedy this problem. In the meantime do not turn off you base. If you are experiencing this problem then there is a temporary workaround:
The settings for sending emails have been reviewed and adjusted to reflect the latest standards but this has not solved the issue for BTinternet emails. The issue has been raised with BT.