Service Updates

This page lets you know what changes have been made recently and also known issues that we are working on.

If you are aware of any issues not listed here please let the support team know by emailing

Known issues

  • Issue with email messages being sent multiple times. Under investigation.
  • On some of the portal pages a browser panel appears warning the user they are about to leave a page when they select SAVE CHANGES. This is browser dependent. The workaround is to always select Leave Page.
  • The time shown on the axis of the graph is 1 hour out however the time shown when you hover over the line and incidents is correct.
  • No postcode validation. If an invalid postcode is entered the map will not display the correct position.


18th April 2017

  • Critical bug fix to overcome problem with wellness checks which were falsely reporting confirmed.

7th April 2017

  • Critical bug fix to overcome problem with worn detection.

6th April 2017

Major new release with new features:
  • Support for mobile Apps
  • Improved detection of band being worn
  • Room temperature warnings
  • Improved fall detection with fewer false alarms

  • Phone |
    0345 25 75 080
  • email |
  • Postal |
    Acticheck Ltd
    18 Hill Street
    Saffron Walden
    CB10 1JD
© Copyright Acticheck Ltd, 2017 | UK company registration: 08852416
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