Service Updates

This page lets you know what changes have been made recently and also known issues that we are working on.

If you are aware of any issues not listed here please let the support team know by emailing support@acticheck.com

Known issues

  • 20:00 07/09/2018
    RESOLVED: Non-delivery of some Wellness check-ins
    This issue has been resolved.

  • 20:30 05/09/2018
    REPORTED: Non-delivery of some Wellness check-ins
    This issue is being investigated.

  • 08:30 05/09/2018
    NOTIFICATION: Service upgrade - server maintenance.
    To initiate improvements to the service delivery there will be a short period of server maintenance shortly after 09:00.
    This should not impact on service provision.

  • 08:20 27/08/2018
    RESOLVED: Issue with rebooting bases.

    17.45 23/08/2018
    REPORTED: Issue with rebooting bases.
    Following an regular update of our system we are experiencing problems when the Acticheck base reboots. This is indicated by the base flashing the ATTENTION light with the INTERNET light on.

    We are working to remedy this problem. In the meantime do not turn off you base. If you are experiencing this problem then there is a temporary workaround:

    • Turn off the power from the base
    • Press and hold the VOLUME DOWN button on the base while turning the power on
    • The base should immediately make a short BEEP noise and will continue to work as normal until the power is turned off again
  • 09:45 04/05/2018

    RESOLVED: Issue with automatic service emails such as 'All OK confirmations' being rejected.

    The settings for sending emails have been reviewed and adjusted to reflect the latest standards but this has not solved the issue for BTinternet emails. The issue has been raised with BT.

  • 09:00 27/04/2018

    Issue with automatic service emails such as 'All OK confirmations' being rejected.

    It has been noted that email messages being sent to btinternet.com addresses are failing to reach the recipients.
    It appears BT may have changed their method of filtering for SPAM
  • 10:00 08/01/2018

    RESOLVED: Issue with server response time potentially affecting service delivery.

    The server speeds have been as expected for the last since last Friday; we will continue to monitor but this issues appears resolved.
  • 17:00 04/01/2018

    Issue with server response time potentially affecting service delivery.

    A temporary slow down in the responsiveness of our service due to a service update from Microsoft to our Azure web services platform. We are in communication with Microsoft to determine the cause of the service update. This will only have affected a small number of our customers and no customer data has been placed at risk.
    We will update with further information as it is received.
  • 16:00 14/10/2017

    RESOLVED: Issue with email messages being sent multiple times

  • Issue with email messages being sent multiple times. Under investigation.
  • SOLUTION: Always select 'Leave page'.

  • On some of the portal pages a browser panel appears warning the user they are about to leave a page when they select SAVE CHANGES. This is browser dependent. The workaround is to always select Leave Page.
  • 15:30 12/10/2017

    RESOLVED: Time shown on graph now correct.

  • The time shown on the axis of the graph is 1 hour out however the time shown when you hover over the line and incidents is correct.
  • 12:30 21/09/2017

    FIXED: Map position shows correctly.

  • No postcode validation. If an invalid postcode is entered the map will not display the correct position.

Releases

18th April 2017

  • Critical bug fix to overcome problem with wellness checks which were falsely reporting confirmed.

7th April 2017

  • Critical bug fix to overcome problem with worn detection.

6th April 2017

Major new release with new features:
  • Support for mobile Apps
  • Improved detection of band being worn
  • Room temperature warnings
  • Improved fall detection with fewer false alarms
  • Phone |

    0345 25 75 080

  • email |

    info@acticheck.com

  • Postal |

    Acticheck Ltd
    18 Hill Street
    Saffron Walden
    CB10 1JD

© Copyright Acticheck Ltd, 2018 | UK company registration: 08852416