This page lets you know what changes have been made recently and also known issues that we are working on.
If you are aware of any issues not listed here please let the support team know by emailing email@example.com
RESOLVED: System outage/intermittence
The system is now functioning normally.
Acticheck are investigating the cause to improve service delivery in future.
Service issues have been identified leading to intermittent connectivity. Service users may have received an automated email suggesting they check their system.
RESOLVED: System outage
Tests indicate that the system is now fully functional.
Acticheck are reviewing what steps can be taken to mitigate against any future occurances.
Microsoft, a key service provider, have service issues at their Western Europe data centre which resulted in the Acticheck service being unavailable.
RESOLVED: Intermittent Service
ONGOING: Intermittent Service
We are experiencing some intermittent service issues with our Web Server. This can result in the an Acticheck base timeout as indicated by the INTERNET light flashing. The system can still raise alerts although the band may not buzz to confirm.
We are working with our partners to fix this problem.
RESOLVED: Non-delivery of some Wellness check-ins
REPORTED: Non-delivery of some Wellness check-ins
This issue is being investigated.
NOTIFICATION: Service upgrade - server maintenance.
To initiate improvements to the service delivery there will be a short period of server maintenance shortly after 09:00.
This should not impact on service provision.
RESOLVED: Issue with rebooting bases.
REPORTED: Issue with rebooting bases.
Following an regular update of our system we are experiencing problems when the Acticheck base reboots. This is indicated by the base flashing the ATTENTION light with the INTERNET light on.
We are working to remedy this problem. In the meantime do not turn off you base. If you are experiencing this problem then there is a temporary workaround:
The settings for sending emails have been reviewed and adjusted to reflect the latest standards but this has not solved the issue for BTinternet emails. The issue has been raised with BT.